Support

Help with Nesika Retail, Nesika Commerce and AI assistant connections.

Contact support

Email support@nesika.ai with your name, your company or workspace name, what you were trying to do, the message you saw and roughly when it happened. Never send passwords, API keys or access tokens.

Using Nesika in ChatGPT or Claude

  • Start here: Nesika Price Intelligence for ChatGPT explains requirements and setup.
  • Connect: add Nesika in the assistant, sign in with your Nesika account, choose the workspace and what the assistant may do, then select Allow. Step-by-step instructions are in Connect Retail Workspace to AI assistants.
  • Disconnect: in Nesika, open Settings → Connected assistants and select Disconnect. Access ends within about a minute and your workspace data is not deleted.
  • Wrong workspace or account: disconnect, then connect again from the assistant and choose the right workspace. Use Not you? Switch account on the Nesika consent screen to sign in as someone else.
  • The assistant keeps asking you to sign in: the connection was disconnected or has expired (30 days without use, or 90 days after you approved it). Remove Nesika in the assistant, add it again and approve.
  • An action is refused: your workspace role, or the permissions you approved when connecting, do not allow it. Ask a workspace admin, or reconnect and leave Make changes on.

Other resources

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