Privacy Policy

Effective date: 12 April 2026

Nesika AI Pty Ltd ("Nesika") complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and where relevant, the GDPR and CCPA.

Information We Collect

  • Account info — name, work email, company, phone
  • Usage data — API calls, logins, feature interaction
  • Customer Data — data you submit to the Services
  • Technical data — IP address, browser type, device information

How We Use It

We use your information to:

  • Provide and improve the Services
  • Process payments
  • Communicate about your account
  • Deliver support
  • Send product updates
  • Comply with legal obligations

✓ We do not sell personal information.

Disclosure

We share information with sub-processors (listed at /sub-processors), payment providers, professional advisers under confidentiality, and authorities where legally required.

International Transfers

Customer Data is primarily stored in Australia. Some sub-processors operate in the EU and US under standard contractual clauses.

Your Rights

  • Access your personal information
  • Request correction of inaccurate data
  • Request deletion
  • Lodge a complaint with the OAIC (oaic.gov.au)
  • EU residents have additional GDPR rights including portability and objection

Security

SOC 2 Type II certified · Encryption in transit and at rest · Role-based access control · Continuous security monitoring.

Retention

We retain your information only as long as necessary to provide the Services or comply with legal obligations.

Cookies

Essential cookies for authentication are required. Optional analytics cookies — manage via your browser settings.

Contact: privacy@nesikaai.com

Data Protection Officer: dpo@nesikaai.com

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